Contact information

Last updated: July 31, 2026

Store information

Trading name: Rivetkin

Company address: 石鼓区华耀碧桂园27224 衡阳市, 421111 Hunan, China

How to contact us

Please email hello@rivetkin.com for questions about products, orders, shipping, returns, privacy, wholesale inquiries, or accessibility. Include your order number and the email address used at checkout when asking about an existing order.

We normally reply within 2 business days, Monday through Friday, excluding public holidays and unusually busy launch periods.

Returns

Do not send returns without authorization. After approving a return, we will provide the correct return address and instructions. Parcels sent without authorization may be delayed, refused, or returned to the sender.

Security

Do not send full payment card numbers, passwords, or other highly sensitive information by email. Payments are processed securely through Shopify and the payment methods shown at checkout.