Shipping policy

Last updated: July 31, 2026

Rivetkin pieces are assembled and packed with care. This Shipping Policy explains our free shipping, delivery estimates, tracking, customs charges, and what to do if a shipment is delayed or damaged.

Free shipping

Standard shipping is free on all products, with no minimum order value, for destinations available at checkout. Our current active destinations are the United States, Canada, and the United Kingdom.

Estimated delivery time

Orders normally arrive within 7–15 business days from order confirmation. Business days exclude weekends and public holidays. This timeframe includes normal order preparation and transit time.

Delivery estimates are not guarantees. Customs processing, weather, carrier disruptions, remote-area delivery, and peak seasons may cause delays. If a significant delay affects your order, we will contact you using the details provided at checkout. Timing for custom or commissioned work will be agreed before purchase if it falls outside the standard estimate.

Tracking

When tracking is available, a tracking link is sent to the email address used at checkout. Tracking may take several business days to update after the parcel is handed to the carrier.

Addresses and delivery

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs to be changed; changes cannot be guaranteed after dispatch. Customers are responsible for additional costs caused by an incorrect address, refused delivery, or an unclaimed parcel.

If a parcel is returned to us as undeliverable, we will contact you. Reshipping fees may apply.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout expressly states that these charges are prepaid, they are the customer’s responsibility. Customs delays are outside our control.

Delayed or missing shipments

If your order is more than 10 business days beyond the latest estimated delivery date, contact us with your order number. We will help investigate with the carrier.

Damaged shipments

If an item arrives damaged, contact us within 48 hours of delivery and provide photographs of the product, outer packaging, inner packaging, and shipping label. Keep all packaging until the claim is resolved.

Split shipments

Orders containing multiple items may be shipped separately. If so, you may receive more than one tracking number and packages may arrive on different days.

Contact

For shipping questions, email hello@rivetkin.com and include your order number.