Contact information

Last updated: July 31, 2026

Store information

Trading name: Rivetkin

Customer support: https://rivetkin.com/pages/contact

How to contact us

Please use our secure Contact form for questions about products, orders, shipping, returns, privacy, wholesale inquiries, or accessibility. Include your order number and the email address used at checkout when asking about an existing order.

We normally reply within 2 business days, Monday through Friday, excluding public holidays and unusually busy launch periods.

Returns

Do not send returns without authorization. After approving a return, we will provide the correct return address and instructions. Parcels sent without authorization may be delayed, refused, or returned to the sender.

Security

Do not send full payment card numbers, passwords, or other highly sensitive information through the Contact form. Payments are processed securely through Shopify and the payment methods shown at checkout.