Shipping policy

Last updated: July 31, 2026

Rivetkin pieces are assembled and packed with care. This Shipping Policy explains processing, delivery estimates, tracking, customs charges, and what to do if a shipment is delayed or damaged.

Processing times

Ready-to-ship items: normally dispatched within 3–5 business days
Made-to-order items: normally dispatched within 7–14 business days
Custom or commissioned work: timing will be agreed before production begins

Business days exclude weekends and public holidays. During launches, holidays, or unusually busy periods, processing may take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.

Shipping destinations and rates

We ship only to destinations available at checkout. Available services and shipping charges are calculated and displayed before payment. Free-shipping promotions, where offered, are subject to the terms shown with the promotion.

Estimated delivery times

After dispatch, standard tracked delivery usually takes approximately 7–20 business days. Expedited services, when available, usually take approximately 3–10 business days. These are estimates, not guarantees. Customs processing, weather, carrier disruptions, remote-area delivery, and peak seasons may cause delays.

Tracking

When tracking is available, a tracking link is sent to the email address used at checkout. Tracking may take several business days to update after the parcel is handed to the carrier.

Addresses and delivery

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs to be changed; changes cannot be guaranteed after dispatch. Customers are responsible for additional shipping costs caused by an incorrect address, refused delivery, or an unclaimed parcel.

If a parcel is returned to us as undeliverable, we will contact you. Reshipping fees may apply. If you prefer a refund and the order is eligible, original shipping charges and carrier return fees may be deducted where permitted by law.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout expressly states that these charges are prepaid, they are the customer’s responsibility. Customs delays are outside our control.

Delayed or missing shipments

If tracking has not updated for an extended period or your order is more than 10 business days beyond the latest estimated delivery date, contact us with your order number. We will help investigate with the carrier. Carrier investigations may take additional time.

If tracking shows “delivered” but the parcel is missing, check with household members, neighbors, the delivery location, and the local carrier first. We will assist where possible, but replacement or refund decisions depend on the carrier investigation and applicable law.

Damaged shipments

If an item arrives damaged, contact us within 48 hours of delivery and provide photographs of the product, outer packaging, inner packaging, and shipping label. Keep all packaging until the claim is resolved.

Split shipments

Orders containing multiple items may be shipped separately. If so, you may receive more than one tracking number and packages may arrive on different days.