Refund policy

Last updated: July 31, 2026

We want every Rivetkin to arrive safely and feel right for you. Because our robots and wearable objects are assembled by hand, small differences in wood grain, patina, color, hardware, and expression are part of each piece and are not considered defects.

14-day return window

You may request a return within 14 days after your order is delivered. To qualify, the item must be unused, unworn, unaltered, and returned in its original packaging with proof of purchase.

To start a return, contact us through our Contact page and include your order number and reason for the request. Do not send an item back without authorization. If your return is approved, we will provide return instructions and the correct return address.

Non-returnable items

Custom, commissioned, personalized, or made-to-order items that have entered production
Items that have been worn, altered, damaged after delivery, or returned without their original packaging
Gift cards and digital products
Items clearly marked “Final Sale” at the time of purchase

Damage, defects, or incorrect items

Please inspect your order when it arrives. If an item is damaged in transit, defective, or different from what you ordered, contact us within 48 hours of delivery and include clear photographs of the item and packaging. We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other reasonable solution at no additional product cost.

Cancellations

Orders may be cancelled within 12 hours of purchase if production or packing has not started. After that time, cancellation may not be possible, especially for custom or made-to-order pieces.

Return shipping

For approved change-of-mind returns, the customer is responsible for return shipping and any related customs charges. We recommend using a tracked service. If the return is due to our error or a confirmed defect, we will provide appropriate return instructions and cover reasonable return shipping costs.

Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Exchanges

The fastest way to exchange an eligible item is to return it under this policy and place a new order after the return is approved.

Refunds

We will notify you after inspecting the returned item. Approved refunds are issued to the original payment method, normally within 5 business days of approval. Your bank or card provider may require an additional 5–10 business days to post the refund.

European Union and United Kingdom customers

If applicable law gives you a 14-day cooling-off right, you may cancel an eligible order within that period without giving a reason. Custom, personalized, or made-to-order goods may be exempt. Nothing in this policy limits mandatory consumer rights that apply in your country.